Accountable to: Senior Property and Facilities Manager
Accountable for: Front of House Assistants (x2)
Location: 21 Albemarle Street, London
Contract type: Permanent, 35 hours per week, Monday to Friday (8am- 4pm with flexibility to cover Front of House shifts)
Salary: circa £35,000 per annum
About the role and you
The Royal Institution’s beautiful Grade I listed building on Albemarle Street is a busy, multi-purpose, public, events venue, also providing office accommodation to the Ri team (approximately 60 staff) and circa 50 commercial tenants.
The Front of House team act as the public face of the Ri and as ambassadors for its various activities, including public lectures, membership, venue hire and exhibitions. They have a key responsibility for the comfort and safety of all our visitors to the Ri and are integral to promoting the full range of activities and services that the Ri provides.
The Front of House (FoH) and Building Coordinator is central to ensuring the smooth running of the building and the consistent delivery of an excellent visitor experience. Responsible for managing the Front of House Assistants who deliver event logistics and an exceptional service for all who are welcomed into the building. The role is responsible for supervision of reactive and planned maintenance tasks and supporting Health and Safety management
The facilities team strives to streamline processes with creative problem solving, looking to make cost saving improvements where possible. The successful candidate will be confident working in a people facing, fast placed environment, delivering a superb visitor experience, whilst ensuring admin and maintenance tasks are completed and FOH is running smoothly.
Do you have?
- Experience managing a public facing team.
- Experience managing the day-to-day operations of a public building preferably a charity or heritage organisation.
- Experience organising and supervising maintenance tasks, Planned Preventative Maintenance (PPM) activity and external contractors.
- Customer services experience.
Experience of using office equipment, switchboard and access control systems and knowledge of Salesforce CRM and Eventbrite or similar would be advantageous.
Interested?
To apply, please download the full job description and person specification, and send a CV, with supporting statement of no more than 500 words, explaining why you want the role and how your skills and experience match it to recruitment@ri.ac.uk no later than 9am on Tuesday 19 November 2024. Interviews are scheduled for w/c 26 November 2024.
Please complete and return the recruitment monitoring form along with your application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way.
About the Ri
The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli.
We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.
In our historic Grade I listed Mayfair building, discoveries were made that literally changed the world. Today it acts as base for the Ri team and tenants as well as a busy and vibrant event space for private and corporate events.