Accountable to: Front of House & Building Coordinator
Location: 21 Albemarle Street, London
Contract type: Permanent, full time (40 hours per week) covering shifts between 8.00am to 7.00pm (with flexibility to support Public Programmes and other Ri events with some Saturday working)
Salary: circa £28,000 per annum
About the role and you
The Royal Institution’s beautiful Grade I listed building on Albemarle Street is a busy, multi-purpose, public, events venue, also providing office accommodation to the Ri team (approximately 60 staff) and circa 100 commercial tenants.
The Front of House team act as the public face of the Ri and as ambassadors for its various activities, including public lectures, membership, venue hire and exhibitions. They have a key responsibility for the comfort and safety of all our visitors to the Ri and are integral to promoting the full range of activities and services that the Ri provides.
The Ri is a very busy events venue and the ideal candidate must be confident working in a customer facing, fast paced environment, delivering a superb visitor experience, whilst ensuring admin and maintenance tasks are efficiently dealt with.
Do you have:
- experience in a busy and varied Reception/Front of House role, perhaps in a cultural or heritage setting.
- an excellent customer service focus and the ability to communicate effectively with all levels of staff, members, patrons and the general public.
If so we would like to hear from you!
Experience of using office equipment and using a CRM system (eg Salesforce) is desirable.
Interested?
To apply, please download the full job description and person specification, and send a CV, with supporting statement of no more than 500 words, explaining why you want the role and how your skills and experience match it to recruitment@ri.ac.uk no later than 9am on Tuesday 5 November 2024. Interviews are scheduled for w/c 11 November 2024.
Please complete and return the recruitment monitoring form along with your application. The Ri is committed to equality of opportunity at all stages of the recruitment process. The information supplied in this form will be treated in strict confidence and will only be seen by Human Resources. It will not form part of the selection process. You may choose not to disclose some, or all the information requested in the form, and this will not affect your application in any way.
About the Ri
The purpose of the Royal Institution is to connect as many people as possible with science. We've been doing it for well over 200 years and have an international reach, working with world-leading scientists, from Hannah Fry to Carlo Rovelli.
We talk, and listen, to the public. We help scientists talk, and listen, to the public. We develop critical thinking and a spirit of exploration in young people through our educational work.
In our historic Grade I listed Mayfair building, discoveries were made that literally changed the world. Today it acts as base for the Ri team and tenants as well as a busy and vibrant event space for private and corporate events.